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General Terms and Conditions of Sale

Last updated: 18 September 2026

1. Publisher

The website ivodel.com is published and operated by:

  • IVODEL — French SAS (société par actions simplifiée) with a share capital of €2,000
  • Registered office: 9 rue René Flory, 68500 Bergholtz, France
  • SIREN: 103 479 465 — SIRET: 103 479 465 00017
  • Registered with the French national business register (RNE) on 17 April 2026
  • NAF/APE code: 58.29C (Application software publishing)
  • EU VAT number: FR92103479465
  • E-mail: contact@ivodel.com
  • President: Mr. Fabrice Lamielle
  • Publishing director: Mr. Fabrice Lamielle
  • Hosting provider: OVH SAS — 2 rue Kellermann, 59100 Roubaix, France

2. Purpose and scope

These General Terms and Conditions of Sale (hereinafter "Terms") govern all contractual relations between Ivodel (hereinafter "Ivodel" or "the Seller") and any natural person or legal entity (hereinafter "the Customer") purchasing products or services offered on the website ivodel.com.

Any order placed on the website implies the Customer's full and unreserved acceptance of these Terms. The Customer expressly waives the right to invoke its own purchase terms. Any deviation from these Terms must be agreed upon in writing in advance.

Ivodel reserves the right to modify these Terms at any time. The Terms applicable are those in force on the date the order is placed.

3. Products and services

Ivodel markets in particular:

  • Software licences for 3D orthodontic analysis and planning (in particular DeltaFace, Axioscopy, Wallet);
  • Subscriptions to the Ivolink online platform (see article 17);
  • Associated hardware accessories (USB protection keys, brackets, etc.);
  • Services (training, technical support, software updates).

The essential characteristics of products and services are described on the corresponding product pages. Photographs and illustrations are provided for guidance only and do not bind the Seller.

4. Order

The Customer places an order directly online on ivodel.com after logging in or creating a customer account. The order is validated upon express acceptance of these Terms and confirmation of payment.

Ivodel reserves the right to refuse or cancel any order in the event of: a prior dispute with the Customer, suspected fraud, or a manifest error in price or description.

Every validated order is acknowledged by an e-mail confirmation sent to the Customer.

5. Prices

Prices displayed on the website are in euros (€). For business customers (B2B), prices are shown excluding tax (excl. VAT); for consumers (B2C), prices are shown including all taxes (incl. VAT).

Shipping costs, where applicable, are indicated when the order is finalised. Applicable VAT depends on the country of delivery, in accordance with the EU "OSS" (One-Stop-Shop) scheme for B2C sales within the European Union.

Ivodel reserves the right to modify its prices at any time. Products will be invoiced at the rates in force at the time the order is registered.

6. Payment

Payment is made when the order is placed, by the means proposed on the website (credit card, bank transfer, SEPA direct debit where applicable). Online payments are secured by our payment service provider.

For orders invoiced on credit terms (business customers only), invoices are payable within 30 days of the invoice date, unless otherwise agreed. In the event of late payment, late-payment interest equal to three times the legal interest rate shall apply automatically by operation of law, with no reminder being required, together with a flat-rate recovery indemnity of €40 (article L. 441-10 of the French Commercial Code).

If a payment remains outstanding for more than sixty (60) days, Ivodel reserves the right to suspend access to the affected services and software licences and to initiate any amicable or judicial recovery procedure.

7. Delivery — Licence activation

For physical products, delivery takes place at the address specified by the Customer when ordering, by the carrier chosen by Ivodel. Delivery times are provided for guidance only.

For software licences, activation is performed electronically. An activation key and/or a USB dongle are provided to the Customer. Licences are nominative and may not be assigned or transferred without the prior written consent of Ivodel.

Risk transfers to the Customer upon handover of the products to the carrier (B2B) or upon delivery to the Customer (B2C).

8. Software licences

Software published by Ivodel is granted under a non-exclusive, non-transferable user licence, limited to the Customer's internal use. The Customer acquires no ownership rights over the software.

Any reproduction, decompilation, disassembly, modification, translation or adaptation of the software, in whole or in part, is strictly prohibited without the prior written authorisation of Ivodel, except in cases expressly provided for by law.

The Customer undertakes to use the software in accordance with its intended purpose and in compliance with the laws and regulations in force, particularly those relating to the protection of personal health data.

9. Right of withdrawal (consumers)

In accordance with article L. 221-18 of the French Consumer Code, consumer Customers have a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties.

This right of withdrawal does not apply to: contracts for the supply of digital content not provided on a tangible medium where performance has begun with the consumer's prior express agreement (article L. 221-28 13° of the Consumer Code), which includes the immediate activation of downloadable software licences; or to software whose seal has been broken.

To exercise the right of withdrawal, the Customer sends a request by e-mail to contact@ivodel.com. Reimbursement is made within fourteen (14) days at the latest after receipt of the returned product, using the means of payment used for the order.

10. Warranty

Physical products benefit from the legal guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

Software licences benefit from a warranty of conformity to the specifications published at the time of purchase. Ivodel undertakes to correct, within reasonable timeframes, any blocking anomalies duly reported by the Customer.

Ivodel cannot be held liable for damage arising from non-compliant use of the software, unauthorised modification, or incompatibility with a hardware or software environment not recommended by Ivodel.

11. Customer service and technical support

Ivodel customer service is available by e-mail at contact@ivodel.com and via the customer portal (https://ivodel.com/my) for support requests and maintenance ticket follow-up.

Requests are handled in the order they are received and according to their priority level, with a target turnaround of two (2) business days.

12. Intellectual property

All elements making up the ivodel.com website (texts, graphics, logos, images, photographs, videos, databases, software, layouts) as well as the software published by Ivodel are the exclusive property of Ivodel or its partners, and are protected by copyright, trademark law and applicable intellectual property law.

Any reproduction, representation, modification or exploitation, in whole or in part, in any form whatsoever, without Ivodel's prior written authorisation, is strictly prohibited and constitutes an infringement punishable by articles L. 335-2 et seq. of the French Intellectual Property Code.

13. Personal data protection

In accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the amended French "Informatique et Libertés" Act, the Customer has rights of access, rectification, erasure, restriction of processing, portability and objection regarding personal data concerning them.

These rights may be exercised by sending a request to contact@ivodel.com, accompanied by proof of identity.

The data collected is necessary for the performance of the contract (order management, delivery, invoicing, support) and may, subject to the Customer's consent, be used for commercial communication purposes. It is retained for the duration necessary for the purpose pursued, in compliance with statutory retention periods.

14. Liability

Ivodel undertakes to use all reasonable means to ensure the quality and availability of its products and services. Save in cases of gross or wilful misconduct, Ivodel cannot be held liable for indirect or immaterial damages (loss of business, loss of data, commercial loss).

In any event, Ivodel's liability is limited to the amount actually paid by the Customer in respect of the disputed order during the last twelve (12) months.

15. Force majeure

Ivodel cannot be held liable for failure to perform any of its obligations in cases of force majeure within the meaning of article 1218 of the French Civil Code, including in particular: natural disaster, fire, armed conflict, epidemic, failure of an internet access or hosting service provider, cyber-attack, blocking of means of transport.

16. Applicable law and jurisdiction

These Terms are governed by French law. In the event of a dispute, the parties shall endeavour to find an amicable solution before any legal action.

Failing this, and for business Customers, any dispute shall fall within the exclusive jurisdiction of the Colmar Commercial Court. For consumer Customers, the legal rules on jurisdiction shall apply.

In accordance with article L. 612-1 of the French Consumer Code, consumer Customers may have free recourse to a consumer mediator with a view to amicably resolving a dispute with Ivodel. The mediator appointed by Ivodel is:

  • MEDICYS — French consumer mediation centre
  • 73 boulevard de Clichy, 75009 Paris, France
  • Website: www.medicys.fr

17. Specific terms applicable to Ivolink

17.1 Purpose of the service

Ivolink is an online platform published by Ivodel, available at ivolink.fr, that allows practitioners, laboratories and production centres to exchange orders, files and messages and to track the progress of work. Ivolink is a data flow and exchange tool: it is not intended to archive or permanently back up the Customer's files.

17.2 Plans and term

Ivolink is offered as an annual subscription, in particular the Orthodontic Laboratory Pack and the Prosthesis Laboratory Pack, whose content and price are shown on the product pages. Offers for production and milling centres are provided on quotation. The subscription is taken out for twelve (12) months from the opening of access. If not renewed at the end of the term, access to the platform may be suspended.

17.3 Included file volume

Each subscription includes online file space limited to 50 GB per Customer account. This cap corresponds to the total volume of files present on the account at any given time (files attached to orders and cases, message attachments and files in the recycle bin). The size of individual files may also be limited by the platform.

The Customer is responsible for downloading and keeping on its own systems the files it needs, and for deleting files that are no longer useful. When the cap is reached, Ivodel may notify the Customer and block the upload of new files until space is freed. Ivodel may also offer a capacity extension, the terms of which will be communicated to the Customer. No file is deleted by Ivodel solely because the cap has been exceeded without prior notice to the Customer.

17.4 End of subscription

Upon expiry or termination of the subscription, the Customer has thirty (30) days to retrieve its files. After this period, Ivodel may permanently delete them.

17.5 Service availability

Ivodel uses reasonable means to provide access to the platform 24/7, subject to maintenance operations and force majeure. Ivodel is bound by an obligation of means.

17.6 Access and use

Login credentials are personal and confidential. The Customer is responsible for their use and for the content uploaded by its users. The Customer shall not upload unlawful content or content unrelated to its professional activity. Ivodel may suspend access in the event of use clearly contrary to these Terms.

17.7 Personal data and health data

Files and information exchanged on Ivolink may contain patients' health data. For such data, the Customer acts as data controller and Ivodel as processor within the meaning of Article 28 GDPR. Ivodel processes such data solely to provide the service and on the Customer's instructions, implements appropriate security measures and hosts the data in France. The Customer ensures that it has a legal basis for such processing and that its patients are informed.